Privacy policy
Velmora operates this store and website, velmorakids.com, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience.
This Privacy Policy explains how Velmora collects, uses, and discloses your personal information when you visit velmorakids.com, make a purchase, use our services, or communicate with us.
Velmora is powered by Shopify, which helps us provide our online store and related services.
Please read this Privacy Policy carefully. By using our website and services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website, we may collect the following types of personal information:
- Contact details, including your name, email address, phone number, billing address, and shipping address.
- Payment and transaction details, including payment method, payment confirmation, order details, purchases, returns, exchanges, and cancellations.
- Account information, including your username, password, preferences, and account settings.
- Shopping activity, including products you view, add to your cart, save, or purchase.
- Communications with us, including messages you send through email or customer support.
- Device information, including your browser, IP address, device type, and network information.
- Usage information, including how you interact with our website, pages, products, and features.
We do not intentionally collect sensitive personal information unless it is required to process your order, provide support, or comply with applicable law.
How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, contact us, or use our website.
- Automatically through cookies, pixels, and similar tracking technologies when you visit our website.
- From service providers, including Shopify, payment processors, shipping providers, analytics tools, and customer support tools.
- From marketing partners or third-party platforms, where permitted by law.
How We Use Your Personal Information
We use your personal information for the following purposes:
To Provide and Improve Our Services
We use your information to process orders, accept payments, arrange shipping, provide order updates, manage returns and exchanges, respond to support requests, and improve your shopping experience.
To Communicate With You
We may use your contact details to send order confirmations, shipping updates, customer support replies, account notices, and other important service-related messages.
For Marketing and Advertising
We may use your information to send promotional emails, show relevant ads, recommend products, and improve our marketing campaigns.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails.
For Security and Fraud Prevention
We use your information to help protect our website, prevent fraud, verify transactions, detect suspicious activity, and keep our services secure.
For Legal Compliance
We may use your information to comply with applicable laws, respond to legal requests, enforce our policies, resolve disputes, and protect our rights.
How We Share Personal Information
We may share your personal information with third parties when necessary to operate our business and provide our services.
This may include:
- Shopify, which hosts and powers our online store.
- Payment processors to securely process payments.
- Shipping and fulfillment partners to deliver your orders.
- Customer support tools to respond to your inquiries.
- Marketing and advertising partners to show relevant ads.
- Analytics providers to understand website performance.
- Legal, compliance, or fraud prevention partners when required.
We may also share information if required by law, legal process, or to protect our rights, customers, and business.
We do not sell your personal information in the traditional sense. However, some privacy laws may define certain advertising or tracking activities as “selling” or “sharing” personal information.
Shopify
Our store is powered by Shopify.
When you use our website, Shopify may collect and process personal information to help provide our online store, process orders, improve services, support security, and enable features such as checkout, payments, analytics, and personalized shopping experiences.
Information you provide through our website may be shared with Shopify and third-party service providers located in countries other than where you live.
To learn more about how Shopify handles personal information, you can visit Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve performance, and support marketing or advertising.
You may be able to control cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website work.
Third-Party Websites and Links
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. If you visit a third-party website, please review their privacy policy and terms before providing any personal information.
Children’s Privacy
Our website and services are not intended for children under the age of majority in their country or region.
We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can take appropriate action.
As of the date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.
Security and Retention
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
We keep your personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
- The right to request access to the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of your personal information.
- The right to request a copy of your personal information.
- The right to opt out of certain marketing communications.
- The right to object to or restrict certain processing, where applicable.
These rights may not apply in all cases and may be subject to legal limitations.
To exercise your privacy rights, please contact us using the details below.
We may need to verify your identity before processing your request.
Marketing Communications
If you subscribe to our emails or marketing messages, we may send you promotional content about our products, offers, and updates.
You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
Even if you opt out of marketing messages, we may still send you important non-promotional emails related to your orders, account, returns, or customer support.
International Transfers
We may transfer, store, and process your personal information outside the country where you live.
If we transfer personal information from the European Economic Area, United Kingdom, or other regions with specific data transfer laws, we will rely on legally recognized transfer mechanisms where required.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Brand: Velmora
Website: velmorakids.com
Email: support@velmorakids.com
Address: Rapsgatan 7E, 754 50 UPPSALA, Sweden